Effective Date: September 20, 2024

At mokimi, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

Information We Collect:

  • Personal Information:
  • This includes your name, email address, shipping address, payment details, and phone number when you place an order or subscribe to our newsletter.
  • Non-Personal Information: We may collect non-personal data, such as browser type, pages visited, and time spent on the site, to enhance user experience.
    How We Use Your Information:
  • To process and fulfil orders, including sending order confirmation and shipping details.
  • To communicate promotions, updates, or newsletters (only if you’ve opted in).
  • To improve our website and customer service based on your feedback.

    Cookies:
    We use cookies to personalize your shopping experience and track site usage. You can disable cookies via your browser settings, though this may affect the functionality of our website.
    Third-Party Disclosure:
    We do not sell or trade your personal information to third parties. However, we may share your details with trusted service providers who assist us in operating our website or conducting business, as long as they agree to keep the information confidential.
    Security:
    mokimi implements various security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
    Your Rights:
    You may request access to, update, or delete your personal information by contacting us at business@shopmokimi.com
    Changes to Privacy Policy:
    mokimi reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
    Shipping Policy:
    At mokimi, we aim to get your products to you as quickly and efficiently as possible.
    Order Processing:
    Orders placed from Monday to Thursday will be processed and dispatched the following business day. Orders placed on weekends or public holidays will be dispatched on the next working day.
    Delivery Time:
    Delivery times may vary based on your location. Typically, you can expect to receive your order within 8-10 working days under normal circumstances.
    Shipping Fees:
    Shipping charges will be calculated at checkout based on your location and the total weight of your order.
    Tracking:
    Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your shipment.